These Terms of Service (“Terms”) govern your use of packsopackaging.com and related services operated by PackSo Packaging Ltd (“PackSo”, “we”, “us”). By using our website or submitting a quote request, you agree to these Terms.
Our services
PackSo provides custom packaging design, manufacturing coordination, and related services for brands in the UK, USA, and internationally. Our website lets you browse products, request quotes, and communicate with our team.
Quotes and orders
Quote requests submitted through our forms or email are non-binding until you accept a written quote and any deposit or order confirmation we specify. Prices, lead times, MOQs, and specifications in a quote are valid for the period stated on that quote (or 14 days if not stated).
We may decline or revise a quote if specifications, quantities, artwork, or shipping details change, or if materials or freight costs change materially.
Your responsibilities
When using our site or placing an order, you agree to:
- Provide accurate contact and project information.
- Ensure artwork, logos, and content you supply do not infringe third-party rights and that you have permission to use them.
- Review proofs, dielines, and specifications carefully before approving production.
- Pay invoices according to agreed payment terms.
Intellectual property
Content on this website (text, images, branding, and layout) is owned by PackSo or our licensors and may not be copied or reused without permission.
You retain ownership of artwork and brand materials you provide. You grant us a licence to use them solely to quote, produce, and deliver your packaging.
Production, shipping, and quality
Stated turnaround times are estimates and depend on approval of artwork, payment, and factory capacity. Shipping times vary by destination and carrier.
Minor colour or finish variation can occur in print production and is industry-standard within reasonable tolerances. Notify us promptly if you believe delivered goods do not match an approved specification.
Acceptable use of the website
You must not:
- Use the site for unlawful purposes or to transmit harmful or misleading content.
- Attempt to gain unauthorised access to our systems or admin areas.
- Scrape, overload, or interfere with the normal operation of the website.
Disclaimer
Our website and marketing content are provided for general information. We do not guarantee uninterrupted access to the site. Product images are representative; final goods follow approved proofs and specifications.
Limitation of liability
To the fullest extent permitted by law, PackSo is not liable for indirect, incidental, or consequential losses (including lost profits) arising from use of the website or delay in quoting or delivery.
Our total liability for any claim relating to a specific order is limited to the amount you paid PackSo for that order, except where liability cannot be limited by law (including death or personal injury caused by negligence, or fraud).
Governing law
These Terms are governed by the laws of England and Wales. Courts in England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer protections in your country of residence where applicable.
Changes to these Terms
We may update these Terms from time to time. The “Last updated” date will reflect changes. Your continued use of the website after updates constitutes acceptance of the revised Terms.
Contact
Questions about these Terms? Email sales@packsopackaging.com or use the contact details in our website footer.
See also: Privacy Policy